At Afri Vega , we are dedicated to delivering High Quality products/services and Outstanding Customer Service. If you are not entirely satisfied with your purchase, we offer a 30-day return policy to ensure your satisfaction. Digital products or services(Book me’, ‘Personalized video shout out’ etc) must be cancelled after 24hrs of purchase to get refund
Returns are refunded through platform credit(Afri Vega wallet) which will allow you to purchase various products or services available on the platform. Processing of returns typically takes 5-7 business days from the receipt of your item(s) at our Distribution/Fulfillment Center. To receive your store credit
Return Eligibility:
Returned items must be in their original condition, unworn, unwashed, and undamaged. Items must be returned in their original packaging, with all tags attached, and accompanied by the original sales receipt or invoice. Failure to include the invoice may delay the processing of your return. Please note: Non-eligible items will not receive credit. Return Process, Shipping Labels, and Costs: Ensure that the item is securely packaged to prevent damage during transit. All returns must include an order packing slip or return invoice from the online Return Portal. Returns must clearly indicate the items being returned. Incorrect information provided may cause processing delays. Afri Vega does not provide shipping labels for return parcels. You may ship your return parcel using the shipping carrier of your choice. Afri vega is not responsible for any return packages lost or stolen during transit. Please retain your proof of postage and/or return tracking number when sending back your returns. Returning address 407 Ashton ln new castle 19720 DE
Refund Procedure:
Refund Method: Refunds are issued in the form of store credit in your Afri Vega Wallet. No cash refunds are available.
Inspection Process: All returns undergo inspection by our Fulfillment Center QC team. If an item is unsellable or outside of eligibility you will not be issued a credit.
Processing Time: Refunds will be processed within 5-7 business days via a Milano Di Rouge Digital Gift Card for the equivalent amount, excluding shipping and Surify charges.
Delivery of Gift Card: The digital gift card will be sent to the email address provided during the return process and can be used immediately on our website or in-store. Digital gift cards expire 5 years from the issue date.
Final Sale/Non-Returnable Items: Certain items, including swimwear, earrings, face masks, hair accessories, and ski masks are considered "final sale" and are non-returnable due to hygienic reasons.
Please Note: If you have received a damaged, defective, or incorrect item, please contact our Customer Advisors (afrivegainfo@gmail.com) within 7 days of the delivery date of your purchase. Please be prepared to submit photos of the damaged, defective, or unordered item as proof.
Rights Reserved for Returns:
We retain the authority to define, restrict, decline, or reject returns from customers under the following circumstances: A pattern of irregular or excessive returns suggesting "wardrobing." An irregular or excessive history of returns involving used, modified/altered, washed, damaged, or incomplete items. Suspected fraudulent or criminal behavior. Likewise, we maintain the right to deny service to any customer or entity for similar reasons as stated above.
Return period: Items must be returned within 30 days of the delivery date. Digital purchases: Service must be cancelled within 24 hrs after ordering-eg ‘Book me’, ‘Personalized video shout out. Condition: tangible Items must be unworn, unwashed, unused and have the original tags attached where applicable. Shipping: The customer is responsible for the cost to return the item. Refunds: Refunds are issued as store credit in the form of an e-gift card. Processing: It takes 5–7 business days to process a return after it's received. Final sale: Items with prices below $5 are final sale and cannot be returned. There are no refunds or cancellations for the prize competition tickets. Packaging: Each order should be packaged separately. Proof of postage: Keep proof of postage or a return tracking number when shipping. Lost or stolen packages: Afri Vega is not responsible for lost or stolen packages
All refunds will be issued upto the original form of payment for the purchase. Please allow up to 7 business days to process the refund. Cancel an order: Once order is shipped, you may not cancel your order, however returns may be initiated
Please Contact Us directly @1 424 406. 5155 or afrivegainfo@gnail.com in order to cancel an order as soon as possible before it get shipped out
